Support
Support and frequently asked questions
Help with getting started, subscriptions, privacy, journaling habits, and how the Nuju experience works.
Quick answers
What is Nuju?
Nuju is an AI journal companion that helps you capture emotions quickly, discover patterns, and get personalized support from Ju.
How do I get started?
Start with the Ju Gets You reveal. You answer a few quick prompts, get a first emotional read, and then decide whether you want to keep going with a full account and ongoing support.
Is my data safe?
Yes. Your journal entries are stored securely, and we do not sell your data or use your private entries to train general-purpose AI models.
Can I export my data?
Yes. Go to Settings -> Export Data to download your journal. You can also request help through the contact page.
What does paid access unlock?
Paid access keeps the full Ju experience open, including deeper reflection, longer history, and more ongoing support after your reveal.
What is the difference between subscriptions and lifetime?
Weekly and 3-month subscriptions renew unless you cancel before renewal. Lifetime is a one-time purchase that keeps Ju unlocked without renewal.
Can I use voice journaling?
Yes. On supported plans, you can record your thoughts instead of typing. Ju can transcribe what you say and reflect it back in a more structured way.
How often should I journal?
There is no pressure to journal every day. Even a few honest check-ins can start showing patterns. The more consistently you use Nuju, the clearer the insights usually become.
Still need help?
We usually respond to support requests within 24 to 48 hours. If you need help with billing, exports, or account access, the contact page is the fastest path.
Important safety note
Nuju is not a medical service. If you are in crisis or need immediate mental health support, contact emergency services or a qualified mental health professional.
Not the answer you needed?
Support
Contact Nuju
Send billing questions, bug reports, or account issues directly to the team.
Setup
Install help
Follow platform-specific install steps and troubleshooting tips.
Product
About Nuju
Read the mission, product values, and what makes Nuju different.
Safety
Medical disclaimer
Review the safety boundary if your concern is mental-health related.
Reach the team
Use the contact page for questions, bug reports, or feedback.
Open contact page